Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05366
VM0005366Platinummember5366@example.test · +601110005366 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted In
Points Balance
6,687
Current loyalty balance
Lifetime Spend
RM 8,360
Across 45 visits
Total Visits
45
Since 2024-03-31
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
130d
2026-06-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,687 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 12
Outlet purchase
2026-05-20 · Member activity · RM 130.50
App session
2026-05-08 · OPLUMO Outlet 12
Points credited
2026-04-26 · Member activity · RM 147.90
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 12
Outlet purchase
2026-04-02 · Member activity · RM 165.30
Points credited
2026-03-21 · OPLUMO Outlet 12
Outlet purchase
2026-03-09 · Member activity · RM 182.70