Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 05363
VM0005363Membermember5363@example.test · +601110005363 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
169
Current loyalty balance
Lifetime Spend
RM 211
Across 8 visits
Total Visits
8
Since 2026-04-02
Average Order Value
RM 25
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
169 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 9
Outlet purchase
2026-07-25 · Member activity · RM 18.75
App session
2026-07-13 · OPLUMO Outlet 9
Points credited
2026-07-01 · Member activity · RM 21.25
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 9
Outlet purchase
2026-06-07 · Member activity · RM 23.75
Points credited
2026-05-26 · OPLUMO Outlet 9
Outlet purchase
2026-05-14 · Member activity · RM 26.25