Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05359
VM0005359Silvermember5359@example.test · +601110005359 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,257
Current loyalty balance
Lifetime Spend
RM 1,572
Across 10 visits
Total Visits
10
Since 2026-02-09
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
80d
2026-07-21
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,257 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 5
Outlet purchase
2026-07-09 · Member activity · RM 101.25
App session
2026-06-27 · OPLUMO Outlet 5
Points credited
2026-06-15 · Member activity · RM 114.75
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 5
Outlet purchase
2026-05-22 · Member activity · RM 128.25
Points credited
2026-05-10 · OPLUMO Outlet 5
Outlet purchase
2026-04-28 · Member activity · RM 141.75