Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00533
VM0000533Silvermember533@example.test · +601110000533 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted In
Points Balance
995
Current loyalty balance
Lifetime Spend
RM 1,245
Across 18 visits
Total Visits
18
Since 2025-09-17
Average Order Value
RM 66
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
81d
2026-07-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
995 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 7
Outlet purchase
2026-07-08 · Member activity · RM 49.50
App session
2026-06-26 · OPLUMO Outlet 7
Points credited
2026-06-14 · Member activity · RM 56.10
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 7
Outlet purchase
2026-05-21 · Member activity · RM 62.70
Points credited
2026-05-09 · OPLUMO Outlet 7
Outlet purchase
2026-04-27 · Member activity · RM 69.30