Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05321
VM0005321Silvermember5321@example.test · +601110005321 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
1,587
Current loyalty balance
Lifetime Spend
RM 1,985
Across 22 visits
Total Visits
22
Since 2025-05-05
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,587 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 1
Outlet purchase
2026-05-06 · Member activity · RM 58.50
App session
2026-04-24 · OPLUMO Outlet 1
Points credited
2026-04-12 · Member activity · RM 66.30
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 1
Outlet purchase
2026-03-19 · Member activity · RM 74.10
Points credited
2026-03-07 · OPLUMO Outlet 1
Outlet purchase
2026-02-23 · Member activity · RM 81.90