Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05300
VM0005300Platinummember5300@example.test · +601110005300 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
5,188
Current loyalty balance
Lifetime Spend
RM 6,485
Across 41 visits
Total Visits
41
Since 2024-05-12
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,188 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 14
Outlet purchase
2026-04-20 · Member activity · RM 108.75
App session
2026-04-08 · OPLUMO Outlet 14
Points credited
2026-03-27 · Member activity · RM 123.25
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 14
Outlet purchase
2026-03-03 · Member activity · RM 137.75
Points credited
2026-02-19 · OPLUMO Outlet 14
Outlet purchase
2026-02-07 · Member activity · RM 152.25