Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05285
VM0005285Silvermember5285@example.test · +601110005285 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,331
Current loyalty balance
Lifetime Spend
RM 1,664
Across 15 visits
Total Visits
15
Since 2025-09-25
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
127d
2026-06-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,331 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 16
Outlet purchase
2026-05-23 · Member activity · RM 67.50
App session
2026-05-11 · OPLUMO Outlet 16
Points credited
2026-04-29 · Member activity · RM 76.50
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 16
Outlet purchase
2026-04-05 · Member activity · RM 85.50
Points credited
2026-03-24 · OPLUMO Outlet 16
Outlet purchase
2026-03-12 · Member activity · RM 94.50