Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05275
VM0005275Silvermember5275@example.test · +601110005275 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
1,182
Current loyalty balance
Lifetime Spend
RM 1,478
Across 26 visits
Total Visits
26
Since 2025-04-25
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,182 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 6
Outlet purchase
2026-07-07 · Member activity · RM 39.75
App session
2026-06-25 · OPLUMO Outlet 6
Points credited
2026-06-13 · Member activity · RM 45.05
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 6
Outlet purchase
2026-05-20 · Member activity · RM 50.35
Points credited
2026-05-08 · OPLUMO Outlet 6
Outlet purchase
2026-04-26 · Member activity · RM 55.65