Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 05265
VM0005265Silvermember5265@example.test · +601110005265 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
1,440
Current loyalty balance
Lifetime Spend
RM 1,800
Across 11 visits
Total Visits
11
Since 2026-01-14
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,440 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 13
Outlet purchase
2026-07-01 · Member activity · RM 131.25
App session
2026-06-19 · OPLUMO Outlet 13
Points credited
2026-06-07 · Member activity · RM 148.75
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 13
Outlet purchase
2026-05-14 · Member activity · RM 166.25
Points credited
2026-05-02 · OPLUMO Outlet 13
Outlet purchase
2026-04-20 · Member activity · RM 183.75