Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05252
VM0005252Platinummember5252@example.test · +601110005252 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
6,622
Current loyalty balance
Lifetime Spend
RM 8,278
Across 40 visits
Total Visits
40
Since 2024-09-10
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,622 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 17
Outlet purchase
2026-08-01 · Member activity · RM 127.50
App session
2026-07-20 · OPLUMO Outlet 17
Points credited
2026-07-08 · Member activity · RM 144.50
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 17
Outlet purchase
2026-06-14 · Member activity · RM 161.50
Points credited
2026-06-02 · OPLUMO Outlet 17
Outlet purchase
2026-05-21 · Member activity · RM 178.50