Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05240
VM0005240Silvermember5240@example.test · +601110005240 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
2,008
Current loyalty balance
Lifetime Spend
RM 2,510
Across 34 visits
Total Visits
34
Since 2024-09-27
Average Order Value
RM 70
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
148d
2026-05-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,008 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 5
Outlet purchase
2026-05-02 · Member activity · RM 52.50
App session
2026-04-20 · OPLUMO Outlet 5
Points credited
2026-04-08 · Member activity · RM 59.50
Win-back campaign delivered
2026-03-27 · OPLUMO Outlet 5
Outlet purchase
2026-03-15 · Member activity · RM 66.50
Points credited
2026-03-03 · OPLUMO Outlet 5
Outlet purchase
2026-02-19 · Member activity · RM 73.50