Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05215
VM0005215Silvermember5215@example.test · +601110005215 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,492
Current loyalty balance
Lifetime Spend
RM 1,865
Across 20 visits
Total Visits
20
Since 2025-09-03
Average Order Value
RM 83
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,492 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 14
Outlet purchase
2026-07-30 · Member activity · RM 62.25
App session
2026-07-18 · OPLUMO Outlet 14
Points credited
2026-07-06 · Member activity · RM 70.55
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 14
Outlet purchase
2026-06-12 · Member activity · RM 78.85
Points credited
2026-05-31 · OPLUMO Outlet 14
Outlet purchase
2026-05-19 · Member activity · RM 87.15