Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05192
VM0005192Membermember5192@example.test · +601110005192 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
930
Current loyalty balance
Lifetime Spend
RM 1,163
Across 13 visits
Total Visits
13
Since 2025-09-10
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
930 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 8
Outlet purchase
2026-04-02 · Member activity · RM 65.25
App session
2026-03-21 · OPLUMO Outlet 8
Points credited
2026-03-09 · Member activity · RM 73.95
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 8
Outlet purchase
2026-02-13 · Member activity · RM 82.65
Points credited
2026-02-01 · OPLUMO Outlet 8
Outlet purchase
2026-01-20 · Member activity · RM 91.35