Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05191
VM0005191Goldmember5191@example.test · +601110005191 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,290
Current loyalty balance
Lifetime Spend
RM 5,363
Across 32 visits
Total Visits
32
Since 2025-03-08
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
22d
2026-09-17
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,290 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-17 · OPLUMO Outlet 7
Outlet purchase
2026-09-05 · Member activity · RM 106.50
App session
2026-08-24 · OPLUMO Outlet 7
Points credited
2026-08-12 · Member activity · RM 120.70
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 7
Outlet purchase
2026-07-19 · Member activity · RM 134.90
Points credited
2026-07-07 · OPLUMO Outlet 7
Outlet purchase
2026-06-25 · Member activity · RM 149.10