Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00518
VM0000518Silvermember518@example.test · +601110000518 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted In
Points Balance
1,055
Current loyalty balance
Lifetime Spend
RM 1,319
Across 19 visits
Total Visits
19
Since 2025-10-03
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
47d
2026-08-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,055 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 9
Outlet purchase
2026-08-11 · Member activity · RM 60.75
App session
2026-07-30 · OPLUMO Outlet 9
Points credited
2026-07-18 · Member activity · RM 68.85
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 9
Outlet purchase
2026-06-24 · Member activity · RM 76.95
Points credited
2026-06-12 · OPLUMO Outlet 9
Outlet purchase
2026-05-31 · Member activity · RM 85.05