Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 05172
VM0005172Goldmember5172@example.test · +601110005172 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,621
Current loyalty balance
Lifetime Spend
RM 3,277
Across 27 visits
Total Visits
27
Since 2025-03-30
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,621 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 5
Outlet purchase
2026-06-29 · Member activity · RM 98.25
App session
2026-06-17 · OPLUMO Outlet 5
Points credited
2026-06-05 · Member activity · RM 111.35
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 5
Outlet purchase
2026-05-12 · Member activity · RM 124.45
Points credited
2026-04-30 · OPLUMO Outlet 5
Outlet purchase
2026-04-18 · Member activity · RM 137.55