Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 05170
VM0005170Silvermember5170@example.test · +601110005170 · Preferred outlet: OPLUMO Outlet 3
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,323
Current loyalty balance
Lifetime Spend
RM 2,904
Across 40 visits
Total Visits
40
Since 2024-08-26
Average Order Value
RM 82
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
72d
2026-07-29
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,323 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 3
Outlet purchase
2026-07-17 · Member activity · RM 61.50
App session
2026-07-05 · OPLUMO Outlet 3
Points credited
2026-06-23 · Member activity · RM 69.70
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 3
Outlet purchase
2026-05-30 · Member activity · RM 77.90
Points credited
2026-05-18 · OPLUMO Outlet 3
Outlet purchase
2026-05-06 · Member activity · RM 86.10