Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05165
VM0005165Silvermember5165@example.test · +601110005165 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,857
Current loyalty balance
Lifetime Spend
RM 2,322
Across 17 visits
Total Visits
17
Since 2025-09-21
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
95d
2026-07-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,857 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 15
Outlet purchase
2026-06-24 · Member activity · RM 127.50
App session
2026-06-12 · OPLUMO Outlet 15
Points credited
2026-05-31 · Member activity · RM 144.50
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 15
Outlet purchase
2026-05-07 · Member activity · RM 161.50
Points credited
2026-04-25 · OPLUMO Outlet 15
Outlet purchase
2026-04-13 · Member activity · RM 178.50