Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05119
VM0005119Silvermember5119@example.test · +601110005119 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,780
Current loyalty balance
Lifetime Spend
RM 2,225
Across 31 visits
Total Visits
31
Since 2024-11-13
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
155d
2026-05-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,780 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 3
Outlet purchase
2026-04-25 · Member activity · RM 56.25
App session
2026-04-13 · OPLUMO Outlet 3
Points credited
2026-04-01 · Member activity · RM 63.75
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 3
Outlet purchase
2026-03-08 · Member activity · RM 71.25
Points credited
2026-02-24 · OPLUMO Outlet 3
Outlet purchase
2026-02-12 · Member activity · RM 78.75