Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 05116
VM0005116Silvermember5116@example.test · +601110005116 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,955
Current loyalty balance
Lifetime Spend
RM 2,444
Across 22 visits
Total Visits
22
Since 2025-07-30
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,955 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 17
Outlet purchase
2026-07-31 · Member activity · RM 75.00
App session
2026-07-19 · OPLUMO Outlet 17
Points credited
2026-07-07 · Member activity · RM 85.00
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 17
Outlet purchase
2026-06-13 · Member activity · RM 95.00
Points credited
2026-06-01 · OPLUMO Outlet 17
Outlet purchase
2026-05-20 · Member activity · RM 105.00