Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05105
VM0005105Silvermember5105@example.test · +601110005105 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
1,901
Current loyalty balance
Lifetime Spend
RM 2,377
Across 24 visits
Total Visits
24
Since 2025-04-14
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
129d
2026-06-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,901 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 6
Outlet purchase
2026-05-21 · Member activity · RM 75.00
App session
2026-05-09 · OPLUMO Outlet 6
Points credited
2026-04-27 · Member activity · RM 85.00
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 6
Outlet purchase
2026-04-03 · Member activity · RM 95.00
Points credited
2026-03-22 · OPLUMO Outlet 6
Outlet purchase
2026-03-10 · Member activity · RM 105.00