Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05095
VM0005095Membermember5095@example.test · +601110005095 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted In
Points Balance
334
Current loyalty balance
Lifetime Spend
RM 418
Across 16 visits
Total Visits
16
Since 2025-08-04
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
334 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 13
Outlet purchase
2026-04-19 · Member activity · RM 19.50
App session
2026-04-07 · OPLUMO Outlet 13
Points credited
2026-03-26 · Member activity · RM 22.10
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 13
Outlet purchase
2026-03-02 · Member activity · RM 24.70
Points credited
2026-02-18 · OPLUMO Outlet 13
Outlet purchase
2026-02-06 · Member activity · RM 27.30