Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00509
VM0000509Membermember509@example.test · +601110000509 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
269
Current loyalty balance
Lifetime Spend
RM 337
Across 3 visits
Total Visits
3
Since 2026-07-16
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
269 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 17
Outlet purchase
2026-08-09 · Member activity · RM 102.75
App session
2026-07-28 · OPLUMO Outlet 17
Points credited
2026-07-16 · Member activity · RM 116.45
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 17
Outlet purchase
2026-06-22 · Member activity · RM 130.15
Points credited
2026-06-10 · OPLUMO Outlet 17
Outlet purchase
2026-05-29 · Member activity · RM 143.85