Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05069
VM0005069Silvermember5069@example.test · +601110005069 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,577
Current loyalty balance
Lifetime Spend
RM 1,972
Across 11 visits
Total Visits
11
Since 2026-01-21
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
81d
2026-07-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,577 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 4
Outlet purchase
2026-07-08 · Member activity · RM 117.75
App session
2026-06-26 · OPLUMO Outlet 4
Points credited
2026-06-14 · Member activity · RM 133.45
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 4
Outlet purchase
2026-05-21 · Member activity · RM 149.15
Points credited
2026-05-09 · OPLUMO Outlet 4
Outlet purchase
2026-04-27 · Member activity · RM 164.85