Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05048
VM0005048Membermember5048@example.test · +601110005048 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
647
Current loyalty balance
Lifetime Spend
RM 810
Across 11 visits
Total Visits
11
Since 2026-01-19
Average Order Value
RM 85
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
83d
2026-07-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
647 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 17
Outlet purchase
2026-07-06 · Member activity · RM 63.75
App session
2026-06-24 · OPLUMO Outlet 17
Points credited
2026-06-12 · Member activity · RM 72.25
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 17
Outlet purchase
2026-05-19 · Member activity · RM 80.75
Points credited
2026-05-07 · OPLUMO Outlet 17
Outlet purchase
2026-04-25 · Member activity · RM 89.25