Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 05040
VM0005040Goldmember5040@example.test · +601110005040 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
2,925
Current loyalty balance
Lifetime Spend
RM 3,657
Across 31 visits
Total Visits
31
Since 2025-02-11
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,925 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 9
Outlet purchase
2026-07-24 · Member activity · RM 94.50
App session
2026-07-12 · OPLUMO Outlet 9
Points credited
2026-06-30 · Member activity · RM 107.10
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 9
Outlet purchase
2026-06-06 · Member activity · RM 119.70
Points credited
2026-05-25 · OPLUMO Outlet 9
Outlet purchase
2026-05-13 · Member activity · RM 132.30