Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05033
VM0005033Goldmember5033@example.test · +601110005033 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted In
Points Balance
3,908
Current loyalty balance
Lifetime Spend
RM 4,886
Across 28 visits
Total Visits
28
Since 2024-12-18
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
174d
2026-04-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,908 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 2
Outlet purchase
2026-04-06 · Member activity · RM 105.75
App session
2026-03-25 · OPLUMO Outlet 2
Points credited
2026-03-13 · Member activity · RM 119.85
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 2
Outlet purchase
2026-02-17 · Member activity · RM 133.95
Points credited
2026-02-05 · OPLUMO Outlet 2
Outlet purchase
2026-01-24 · Member activity · RM 148.05