Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05030
VM0005030Silvermember5030@example.test · +601110005030 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted Out
Points Balance
1,258
Current loyalty balance
Lifetime Spend
RM 1,573
Across 12 visits
Total Visits
12
Since 2026-03-19
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
6d
2026-10-03
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,258 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-03 · OPLUMO Outlet 16
Outlet purchase
2026-09-21 · Member activity · RM 108.75
App session
2026-09-09 · OPLUMO Outlet 16
Points credited
2026-08-28 · Member activity · RM 123.25
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 16
Outlet purchase
2026-08-04 · Member activity · RM 137.75
Points credited
2026-07-23 · OPLUMO Outlet 16
Outlet purchase
2026-07-11 · Member activity · RM 152.25