Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05011
VM0005011Silvermember5011@example.test · +601110005011 · Preferred outlet: OPLUMO Outlet 14
WeekendApp User
Consent Status
Opted In
Points Balance
1,566
Current loyalty balance
Lifetime Spend
RM 1,958
Across 14 visits
Total Visits
14
Since 2025-10-05
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
135d
2026-05-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,566 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 14
Outlet purchase
2026-05-15 · Member activity · RM 99.00
App session
2026-05-03 · OPLUMO Outlet 14
Points credited
2026-04-21 · Member activity · RM 112.20
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 14
Outlet purchase
2026-03-28 · Member activity · RM 125.40
Points credited
2026-03-16 · OPLUMO Outlet 14
Outlet purchase
2026-03-04 · Member activity · RM 138.60