Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05000
VM0005000Goldmember5000@example.test · +601110005000 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
2,839
Current loyalty balance
Lifetime Spend
RM 3,550
Across 45 visits
Total Visits
45
Since 2024-04-19
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
111d
2026-06-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,839 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 3
Outlet purchase
2026-06-08 · Member activity · RM 54.00
App session
2026-05-27 · OPLUMO Outlet 3
Points credited
2026-05-15 · Member activity · RM 61.20
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 3
Outlet purchase
2026-04-21 · Member activity · RM 68.40
Points credited
2026-04-09 · OPLUMO Outlet 3
Outlet purchase
2026-03-28 · Member activity · RM 75.60