Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04997
VM0004997Silvermember4997@example.test · +601110004997 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,752
Current loyalty balance
Lifetime Spend
RM 2,191
Across 38 visits
Total Visits
38
Since 2024-10-27
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,752 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 17
Outlet purchase
2026-08-12 · Member activity · RM 40.50
App session
2026-07-31 · OPLUMO Outlet 17
Points credited
2026-07-19 · Member activity · RM 45.90
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 17
Outlet purchase
2026-06-25 · Member activity · RM 51.30
Points credited
2026-06-13 · OPLUMO Outlet 17
Outlet purchase
2026-06-01 · Member activity · RM 56.70