Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 04991
VM0004991Goldmember4991@example.test · +601110004991 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,447
Current loyalty balance
Lifetime Spend
RM 4,310
Across 36 visits
Total Visits
36
Since 2024-12-03
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,447 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 11
Outlet purchase
2026-08-13 · Member activity · RM 73.50
App session
2026-08-01 · OPLUMO Outlet 11
Points credited
2026-07-20 · Member activity · RM 83.30
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 11
Outlet purchase
2026-06-26 · Member activity · RM 93.10
Points credited
2026-06-14 · OPLUMO Outlet 11
Outlet purchase
2026-06-02 · Member activity · RM 102.90