Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04985
VM0004985Membermember4985@example.test · +601110004985 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
586
Current loyalty balance
Lifetime Spend
RM 733
Across 9 visits
Total Visits
9
Since 2025-11-26
Average Order Value
RM 76
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
173d
2026-04-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
586 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 5
Outlet purchase
2026-04-07 · Member activity · RM 57.00
App session
2026-03-26 · OPLUMO Outlet 5
Points credited
2026-03-14 · Member activity · RM 64.60
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 5
Outlet purchase
2026-02-18 · Member activity · RM 72.20
Points credited
2026-02-06 · OPLUMO Outlet 5
Outlet purchase
2026-01-25 · Member activity · RM 79.80