Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 04969
VM0004969Goldmember4969@example.test · +601110004969 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
3,611
Current loyalty balance
Lifetime Spend
RM 4,514
Across 41 visits
Total Visits
41
Since 2024-07-27
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
84d
2026-07-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,611 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 6
Outlet purchase
2026-07-05 · Member activity · RM 72.00
App session
2026-06-23 · OPLUMO Outlet 6
Points credited
2026-06-11 · Member activity · RM 81.60
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 6
Outlet purchase
2026-05-18 · Member activity · RM 91.20
Points credited
2026-05-06 · OPLUMO Outlet 6
Outlet purchase
2026-04-24 · Member activity · RM 100.80