Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04961
VM0004961Goldmember4961@example.test · +601110004961 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
3,233
Current loyalty balance
Lifetime Spend
RM 4,041
Across 40 visits
Total Visits
40
Since 2024-06-03
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
156d
2026-05-06
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,233 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 15
Outlet purchase
2026-04-24 · Member activity · RM 65.25
App session
2026-04-12 · OPLUMO Outlet 15
Points credited
2026-03-31 · Member activity · RM 73.95
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 15
Outlet purchase
2026-03-07 · Member activity · RM 82.65
Points credited
2026-02-23 · OPLUMO Outlet 15
Outlet purchase
2026-02-11 · Member activity · RM 91.35