Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00496
VM0000496Membermember496@example.test · +601110000496 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
731
Current loyalty balance
Lifetime Spend
RM 915
Across 18 visits
Total Visits
18
Since 2025-10-04
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
731 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 4
Outlet purchase
2026-07-25 · Member activity · RM 39.75
App session
2026-07-13 · OPLUMO Outlet 4
Points credited
2026-07-01 · Member activity · RM 45.05
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 4
Outlet purchase
2026-06-07 · Member activity · RM 50.35
Points credited
2026-05-26 · OPLUMO Outlet 4
Outlet purchase
2026-05-14 · Member activity · RM 55.65