Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 04958
VM0004958Membermember4958@example.test · +601110004958 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted In
Points Balance
898
Current loyalty balance
Lifetime Spend
RM 1,124
Across 7 visits
Total Visits
7
Since 2026-02-01
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
142d
2026-05-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
898 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 12
Outlet purchase
2026-05-08 · Member activity · RM 123.00
App session
2026-04-26 · OPLUMO Outlet 12
Points credited
2026-04-14 · Member activity · RM 139.40
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 12
Outlet purchase
2026-03-21 · Member activity · RM 155.80
Points credited
2026-03-09 · OPLUMO Outlet 12
Outlet purchase
2026-02-25 · Member activity · RM 172.20