Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 04946
VM0004946Goldmember4946@example.test · +601110004946 · Preferred outlet: OPLUMO Outlet 17
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,291
Current loyalty balance
Lifetime Spend
RM 5,364
Across 35 visits
Total Visits
35
Since 2024-08-27
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,291 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 17
Outlet purchase
2026-04-19 · Member activity · RM 131.25
App session
2026-04-07 · OPLUMO Outlet 17
Points credited
2026-03-26 · Member activity · RM 148.75
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 17
Outlet purchase
2026-03-02 · Member activity · RM 166.25
Points credited
2026-02-18 · OPLUMO Outlet 17
Outlet purchase
2026-02-06 · Member activity · RM 183.75