Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04940
VM0004940Goldmember4940@example.test · +601110004940 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,433
Current loyalty balance
Lifetime Spend
RM 3,041
Across 38 visits
Total Visits
38
Since 2024-08-03
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
131d
2026-05-31
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,433 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 11
Outlet purchase
2026-05-19 · Member activity · RM 58.50
App session
2026-05-07 · OPLUMO Outlet 11
Points credited
2026-04-25 · Member activity · RM 66.30
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 11
Outlet purchase
2026-04-01 · Member activity · RM 74.10
Points credited
2026-03-20 · OPLUMO Outlet 11
Outlet purchase
2026-03-08 · Member activity · RM 81.90