Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04928
VM0004928Silvermember4928@example.test · +601110004928 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
1,303
Current loyalty balance
Lifetime Spend
RM 1,630
Across 23 visits
Total Visits
23
Since 2025-04-05
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,303 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 16
Outlet purchase
2026-04-24 · Member activity · RM 54.00
App session
2026-04-12 · OPLUMO Outlet 16
Points credited
2026-03-31 · Member activity · RM 61.20
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 16
Outlet purchase
2026-03-07 · Member activity · RM 68.40
Points credited
2026-02-23 · OPLUMO Outlet 16
Outlet purchase
2026-02-11 · Member activity · RM 75.60