Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 04927
VM0004927Goldmember4927@example.test · +601110004927 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,727
Current loyalty balance
Lifetime Spend
RM 3,409
Across 17 visits
Total Visits
17
Since 2025-11-06
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,727 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 15
Outlet purchase
2026-08-09 · Member activity · RM 134.25
App session
2026-07-28 · OPLUMO Outlet 15
Points credited
2026-07-16 · Member activity · RM 152.15
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 15
Outlet purchase
2026-06-22 · Member activity · RM 170.05
Points credited
2026-06-10 · OPLUMO Outlet 15
Outlet purchase
2026-05-29 · Member activity · RM 187.95