Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 04906
VM0004906Silvermember4906@example.test · +601110004906 · Preferred outlet: OPLUMO Outlet 11
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,063
Current loyalty balance
Lifetime Spend
RM 2,579
Across 16 visits
Total Visits
16
Since 2025-11-19
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
54d
2026-08-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,063 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 11
Outlet purchase
2026-08-04 · Member activity · RM 120.75
App session
2026-07-23 · OPLUMO Outlet 11
Points credited
2026-07-11 · Member activity · RM 136.85
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 11
Outlet purchase
2026-06-17 · Member activity · RM 152.95
Points credited
2026-06-05 · OPLUMO Outlet 11
Outlet purchase
2026-05-24 · Member activity · RM 169.05