Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04904
VM0004904Silvermember4904@example.test · +601110004904 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
1,215
Current loyalty balance
Lifetime Spend
RM 1,519
Across 38 visits
Total Visits
38
Since 2024-10-27
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,215 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 9
Outlet purchase
2026-08-12 · Member activity · RM 33.00
App session
2026-07-31 · OPLUMO Outlet 9
Points credited
2026-07-19 · Member activity · RM 37.40
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 9
Outlet purchase
2026-06-25 · Member activity · RM 41.80
Points credited
2026-06-13 · OPLUMO Outlet 9
Outlet purchase
2026-06-01 · Member activity · RM 46.20