Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 04897
VM0004897Goldmember4897@example.test · +601110004897 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,205
Current loyalty balance
Lifetime Spend
RM 4,007
Across 28 visits
Total Visits
28
Since 2025-04-10
Average Order Value
RM 167
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
61d
2026-08-09
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,205 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 2
Outlet purchase
2026-07-28 · Member activity · RM 125.25
App session
2026-07-16 · OPLUMO Outlet 2
Points credited
2026-07-04 · Member activity · RM 141.95
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 2
Outlet purchase
2026-06-10 · Member activity · RM 158.65
Points credited
2026-05-29 · OPLUMO Outlet 2
Outlet purchase
2026-05-17 · Member activity · RM 175.35