Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04877
VM0004877Membermember4877@example.test · +601110004877 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
695
Current loyalty balance
Lifetime Spend
RM 869
Across 6 visits
Total Visits
6
Since 2026-03-22
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
111d
2026-06-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
695 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 16
Outlet purchase
2026-06-08 · Member activity · RM 90.75
App session
2026-05-27 · OPLUMO Outlet 16
Points credited
2026-05-15 · Member activity · RM 102.85
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 16
Outlet purchase
2026-04-21 · Member activity · RM 114.95
Points credited
2026-04-09 · OPLUMO Outlet 16
Outlet purchase
2026-03-28 · Member activity · RM 127.05