Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 04873
VM0004873Goldmember4873@example.test · +601110004873 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
3,428
Current loyalty balance
Lifetime Spend
RM 4,286
Across 24 visits
Total Visits
24
Since 2025-06-19
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,428 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 12
Outlet purchase
2026-07-26 · Member activity · RM 107.25
App session
2026-07-14 · OPLUMO Outlet 12
Points credited
2026-07-02 · Member activity · RM 121.55
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 12
Outlet purchase
2026-06-08 · Member activity · RM 135.85
Points credited
2026-05-27 · OPLUMO Outlet 12
Outlet purchase
2026-05-15 · Member activity · RM 150.15