Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04865
VM0004865Silvermember4865@example.test · +601110004865 · Preferred outlet: OPLUMO Outlet 4
FamilyDelivery
Consent Status
Opted In
Points Balance
1,327
Current loyalty balance
Lifetime Spend
RM 1,660
Across 34 visits
Total Visits
34
Since 2024-10-04
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
141d
2026-05-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,327 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 4
Outlet purchase
2026-05-09 · Member activity · RM 40.50
App session
2026-04-27 · OPLUMO Outlet 4
Points credited
2026-04-15 · Member activity · RM 45.90
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 4
Outlet purchase
2026-03-22 · Member activity · RM 51.30
Points credited
2026-03-10 · OPLUMO Outlet 4
Outlet purchase
2026-02-26 · Member activity · RM 56.70