Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00485
VM0000485Silvermember485@example.test · +601110000485 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,289
Current loyalty balance
Lifetime Spend
RM 1,611
Across 22 visits
Total Visits
22
Since 2025-07-13
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
75d
2026-07-26
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,289 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 10
Outlet purchase
2026-07-14 · Member activity · RM 65.25
App session
2026-07-02 · OPLUMO Outlet 10
Points credited
2026-06-20 · Member activity · RM 73.95
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 10
Outlet purchase
2026-05-27 · Member activity · RM 82.65
Points credited
2026-05-15 · OPLUMO Outlet 10
Outlet purchase
2026-05-03 · Member activity · RM 91.35