Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04817
VM0004817Silvermember4817@example.test · +601110004817 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,470
Current loyalty balance
Lifetime Spend
RM 1,839
Across 12 visits
Total Visits
12
Since 2025-10-29
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
147d
2026-05-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,470 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 7
Outlet purchase
2026-05-03 · Member activity · RM 97.50
App session
2026-04-21 · OPLUMO Outlet 7
Points credited
2026-04-09 · Member activity · RM 110.50
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 7
Outlet purchase
2026-03-16 · Member activity · RM 123.50
Points credited
2026-03-04 · OPLUMO Outlet 7
Outlet purchase
2026-02-20 · Member activity · RM 136.50