Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 04809
VM0004809Silvermember4809@example.test · +601110004809 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
2,216
Current loyalty balance
Lifetime Spend
RM 2,770
Across 23 visits
Total Visits
23
Since 2025-07-02
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
68d
2026-08-02
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,216 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 16
Outlet purchase
2026-07-21 · Member activity · RM 89.25
App session
2026-07-09 · OPLUMO Outlet 16
Points credited
2026-06-27 · Member activity · RM 101.15
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 16
Outlet purchase
2026-06-03 · Member activity · RM 113.05
Points credited
2026-05-22 · OPLUMO Outlet 16
Outlet purchase
2026-05-10 · Member activity · RM 124.95